FAQs
1.What shipping methods are available?
We offer standard and express shipping across the UAE, as well as international delivery.Shipping rates and delivery times are calculated at checkout based on your location and order size
2.Do you ship internationally?
Yes! We ship to most countries worldwide international shipping rates and delivery times vary depending on the destination
3.How long will it take to get my package?
Orders within the UAE typically arrive within 1-3 business days.International orders may take 5-14 business days depending on customs clearance and local delivery services
4.What payment methods are accepted?
We accept major credit and debit cards, bank transfers, and secure online payment options.For UAE customers, Cash on Delivery is also available
5.Is buying online safe?
Absolutely. We use secure payment gateways and SSL encryption to protect your personal and payment information
6.How do I track my order?
Once your order has been shipped, you will receive a tracking number by email.You can use it to follow your shipment’s progress online
7.How can I return a product?
Yes, we accept returns and exchanges within 14 days of purchase, provided the item is unused and in its original packaging.Please contact our support team for assistance
8.Do I need an account to place an order?
No, you can checkout as a guest.However, creating an account allows you to track orders, save shipping details, and enjoy faster checkout in the future
9.How can I cancel my order?
If your order hasn’t been shipped yet, you can contact us immediately to cancel it.Once shipped, cancellations are not possible, but you can request a return after delivery
